Job Title: Customer Success Team - Dual Role (Training Specialist and IT Support)
Job Type: Full-time
Location: Houston, TX
About the Role:
We are seeking a skilled and motivated professional to join our team in a dual role as a Corporate Training Specialist and Division IT Support Associate with frequent travel across the U.S. In this role, you will deliver training on Microsoft 365, Azure, Power Apps, Power Automate, and Office products, while also providing IT support to division offices, collaborating on special IS projects, and resolving technical issues. You will design and deliver training sessions to enhance employee productivity, develop training materials, and ensure effective use of Microsoft technologies.
Responsibilities:
Develop and deliver training on Microsoft 365, Azure, Power Apps, Power Automate, and Office products.
Provide hands-on training and 1:1 support to employees on Microsoft technologies
Design and create customized training materials based on user feedback and business requirements.
Manage training schedules, group sessions, and individual training requests.
Provide training on in-house built applications and learn new apps as they are developed
Provide IT support to division technicians and IT managers, troubleshooting hardware and software issues.
Collaborate with internal IT teams to resolve complex technical issues and manage IT infrastructure projects.
Maintain and update documentation of IT policies, procedures, and user guides.
Collaborate with vendors and external partners to resolve technical issues or implement new IT solutions.
Ensure the effective use of Microsoft Teams and other tools to optimize productivity and collaboration.
Stay up-to-date with the latest trends and innovations in IT and Microsoft technologies to continuously improve training content and technical support.
Assist with the rollout of new IT tools and support division teams during transitions.
The ideal candidate should have extensive knowledge of Microsoft products, strong communication skills, and a background in IT support and training, along with the ability to manage and execute special projects.
Requirements:
Bachelor’s degree in Computer Information Systems or related field.
5+ years of relevant experience in IT support and training.
Willingness to travel approximately 60%.
Microsoft Certified Trainer credentials and familiarity with the oil and gas industry are a plus.
About CODE Staffing
CODE Staffing exists to provide top of the line technical contingent staff to key clients that we partner with strategically to enable their business. We do this by providing a great environment for our employees, so that we minimize churn for our clients. Our rigorous focus on training and regular meetings with client’s executives ensure that we understand their technological road map and guarantees that we provide the best people for their needs.
Our people are our most valuable asset. That's why we're committed to attracting, retaining, and developing the best talent in the industry.
As a funded startup, working for CODE Staffing in this position will not only give you experience and exposure to one of the largest oil and gas companies in the United States, you’ll have the opportunity to be in at the ground floor of an exciting, forward-thinking organization. We are committed to growing the skills and career paths of our people, and would love the opportunity to have you join our team. We also have great benefits- check out our website for more details: CODE Staffing